Our Policies

 

Shipping policy

Shipping Policy

Thank you for shopping with us! We strive to provide fast and reliable shipping to ensure that your order arrives as quickly as possible. Below, you'll find our shipping policy that outlines important details regarding shipping.

Processing Time

All orders are processed within 1-2 business days (Monday to Friday, excluding holidays).

Orders placed on weekdays will be processed the following business days. Then precedingly shipped out on the next coming weekend.

Shipping Methods and Rates

Shipping costs are calculated at checkout based on your location and the size/weight of your order.

Standard Shipping
Estimated Delivery: 7-14 business days
Cost: Calculated at checkout

Note: Delivery times are estimates and can vary depending on the carrier and your location.

Shipping Restrictions

We currently only ship within Australia.

We do not ship to P.O. boxes or APO/FPO addresses.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can track your order status using the provided link. If you haven't received a tracking number within 2 business days, please contact us at sinceritywear.co@gmail.com for assistance.

International Shipping

We do not offer international shipping currently. Please check back for updates regarding international shipping availability.

Lost or Damaged Orders

If your order is lost or damaged during transit, please contact us at sinceritywear.co@gmail.com within 7 days of receiving your shipment. We will assist you in resolving the issue and may offer a refund or replacement depending on the situation.

Address Accuracy

Please ensure that the shipping address provided is correct and complete. We are not responsible for delays or lost shipments due to incorrect address information.

Shipping Delays

While we do our best to ensure timely delivery, shipping carriers may experience delays due to circumstances beyond our control (e.g., weather, high shipping volumes, holidays). We apologize for any inconvenience and appreciate your patience.

Returns & Exchanges

Please review our Return Policy for details on how to return or exchange items.

 

 

Return Policy

Return Policy

Thank you for shopping with us! We hope you love your purchase, but we understand that sometimes things don’t work out. If you're not completely satisfied with your purchase, we're here to help.

Return Window

  • We offer a 30-day return policy from the date of purchase. If you are not satisfied with your order, you can return the items within this time frame for a refund or exchange.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original or similar packaging with all tags, labels, and accessories included.

Return Process

  1. Initiate a Return
    To begin your return, please contact us at sinceritywear.co@gmail.com or call us at 0414650281. Provide your order number, item(s) you wish to return, and reason for the return.
  2. Pack the Item
    Please securely package the item(s) you wish to return, including all original packaging, accessories, and documentation. Make sure the item is in its original, unused condition.
  3. Ship the Item Back
    Drop off the package with the carrier specified in the return instructions.

Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original method of payment within 7-14 business days. Please note that shipping costs are non-refundable.

Exchanges

Contact us for more information at 0414650281

Damaged or Defective Items

If you received an item that is damaged or defective, please contact us within 7 days of receiving the product. We will work with you to resolve the issue, which may include a refund, replacement, or repair, depending on the situation.

Lost or Stolen Items

We are not responsible for lost or stolen items during return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for returns valued over $100.

Contact Us

If you have any questions or need assistance with your return, please don’t hesitate to reach out to us at sinceritywear.co@gmail.com or 0414650281. We are here to help!